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Technician Training is a video series aimed at explaining the key elements of the technician experience in TeamDynamix.
In this video, you will learn about the TeamDynamix Interfaces, TDNext, TDAdmin, and the Client Portal.
In this video you will learn about the TDNext interface, including accessing applications and navigating through content.
In this video we will review some common activities we may take on a ticket, including reassigning, updating, and editing the ticket.
In this video, you will learn about the purpose of the Desktop application and how you can use it to view the information most important to you.
In this video, you will learn how to create and edit Desktops, which will enable you to customize your TeamDynamix experience.
In this video, you will learn about the ticketing application interface, including the ticketing desktop and the navigation menu.
In this video, you will learn how to create a new ticket within TDNext. This is the most common way you will create tickets as a technician.
In this video, you will learn about using My Work, an application in TDNext that consolidates all of the work that pertains to you.
In this video, you will learn how to use the ticketing application to find the work relevant to you.
In this video, we will dive into an existing ticket and discuss the different fields and values it displays.
In this video, you will learn about the relationship between forms, tickets, and ticket classifications.
In this video, we will explore the functions that appear when you click the Actions button on a ticket.
In this video, you will learn how to work with ticket tasks, including creating new tasks as well as reviewing, updating, and editing existing ones.
In this video, you will learn how to work with ticket workflows, including applying workflows and interacting with workflow steps.
In this video, you will learn about the Client Portal application, including its purpose, features, and navigation.
In this video, you will learn about the purpose and navigation of reporting within the ticketing application.
In this video, you will learn to how to navigate the Service Catalog and submit a ticket. As a technician, this may not be the usual path you take to submit a ticket, but it will be helpful to educate your clients on interacting with the Service Catalog.
In this video, you will learn about the components and settings of a report. It is important to know these elements before creating or editing your first report, so you will know how to configure your report properly.
In this video, you will learn how to create a ticket report in the Ticketing application, including the various options available to create a customized report.
In this video, you will learn about the Knowledge Base and some of its basic features
In this video, you will learn ways to contribute to your organization's Knowledge Base, including providing feedback and creating and editing Knowledge Base articles.
In this video, you will learn how to create a ticket task report in the Ticketing application, including the various options available to create a customized report.
Foundations is a video series aimed at familiarizing new TeamDynamix administrators with the TeamDynamix environments.
In this session, we discuss how you access the TeamDynamix resources you need throughout your implementation.