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In this session, we discuss how you access the TeamDynamix resources you need throughout your implementation.
In this session, you will learn about how to import your organization's locations and rooms into TeamDynamix.
In this session, you will learn about the different uses of groups in TeamDynamix, the main purposes of groups, and how to create and populate groups.
In this session, we will review how to manually create a user record. You can pair this session with the others for a more comprehensive overview of the TeamDynamix user.
In session, we will discuss TeamDynamix applications and how to grant access to them.
In this session, we will look at a user record, specifically the General section, and discuss the type of information we can store about a user.
In this session, we will discuss the sections within a user record and highlight the most common functions.
In this session, we'll discuss how security roles and license types work together to manage user permissions within TeamDynamix.
In this session, you will learn about the different people records in TeamDynamix: users and customers.
In this session, you will learn how to integrate cloud storage with TeamDynamix.
In this session, we'll learn about how Days Off affect service level agreements, resourcing, and operational time.
In this session, you will learn how to use custom attributes to capture additional information about items throughout TeamDynamix.
In this session, you will learn about Account/Department records, how they're used, and how to create them manually or via import.
In this session, we learn about the function and permissions of TeamDynamix administrators, including adding, editing, and deleting admins.
In this session, we discuss the different TeamDynamix environments, maintenance and release schedules, and how to check the TeamDynamix system status.
Foundations is a video series aimed at familiarizing new TeamDynamix administrators with the TeamDynamix environments.
Technician Training is a video series aimed at explaining the key elements of the technician experience in TeamDynamix.
In this video you will learn about the TDNext interface, including accessing applications and navigating through content.
In this video, you will learn how to create a ticket task report in the Ticketing application, including the various options available to create a customized report.
In this video, you will learn how to create a ticket report in the Ticketing application, including the various options available to create a customized report.
In this video, you will learn about the components and settings of a report. It is important to know these elements before creating or editing your first report, so you will know how to configure your report properly.
In this video, you will learn about the purpose and navigation of reporting within the ticketing application.
In this video, you will learn ways to contribute to your organization's Knowledge Base, including providing feedback and creating and editing Knowledge Base articles.
In this video, you will learn about the Knowledge Base and some of its basic features
In this video, you will learn to how to navigate the Service Catalog and submit a ticket. As a technician, this may not be the usual path you take to submit a ticket, but it will be helpful to educate your clients on interacting with the Service Catalog.