Summary
In this video we will review some common activities we may take on a ticket, including reassigning, updating, and editing the ticket.
Body
We suggest watching the Technician Training videos
in order.
Overview
In this video, we will review some common activities we may take on a ticket, including reassigning, updating, and editing the ticket.
Learning Objectives
Test your knowledge by completing the following tasks in your own TeamDynamix environment.
- Assign or reassign a ticket
- Update a ticket
- Add a private comment to a ticket
- Edit a ticket
Legacy Interface