Summary
In this video, you will learn how to work with ticket workflows, including applying workflows and interacting with workflow steps.
Body
We suggest watching the Technician Training videos
in order.
Overview
In this video, you will learn how to work with ticket workflows, including applying workflows and interacting with workflow steps.
Learning Objectives
Test your knowledge by completing the following tasks in your own TeamDynamix environment.
- Find a ticket with an active workflow applied. You may want to use the standard filter "Awaiting Approval" on the left navigation menu in the ticketing application.
- Use the History button to look at the workflow history
- Use the View Progress diagram to explore where the ticket is in the workflow
Legacy Interface