Summary
In this video, you will learn to how to navigate the Service Catalog and submit a ticket. As a technician, this may not be the usual path you take to submit a ticket, but it will be helpful to educate your clients on interacting with the Service Catalog.
Body
We suggest watching the Technician Training videos
in order.
Overview
In this video, you will learn to how to navigate the Service Catalog and submit a ticket. As a technician, this may not be the usual path you take to submit a ticket, but it will be helpful to educate your clients on interacting with the Service Catalog.
Learning Objectives
Test your knowledge by completing the following tasks in your own TeamDynamix environment.
- Access your organization's Service Catalog
- Explore the different categories in your Service Catalog and the services within them
- Submit a ticket using a service page in the Service Catalog