We suggest watching the Technician Training videos
in order.
Overview
In this video, we will dive into an existing ticket and discuss the different fields and values it displays.
Learning Objectives
Test your knowledge by completing the following tasks in your own TeamDynamix environment.
- Open an existing ticket and explore the standard and custom fields
- Add a private comment to a ticket
- Explore the Feed of few tickets to see what types of activities are recorded
Legacy Interface