Learn how to create, edit, and work with tickets.
In this video we will review some common activities we may take on a ticket, including reassigning, updating, and editing the ticket.
In this video, you will learn how to create a new ticket within TDNext. This is the most common way you will create tickets as a technician.
In this video, we will explore the functions that appear when you click the Actions button on a ticket.
In this video, you will learn about the relationship between forms, tickets, and ticket classifications.
In this video, you will learn how to use the ticketing application to find the work relevant to you.
In this video, we will dive into an existing ticket and discuss the different fields and values it displays.
In this video, you will learn about the ticketing application interface, including the ticketing desktop and the navigation menu.
In this video, you will learn how to work with ticket tasks, including creating new tasks as well as reviewing, updating, and editing existing ones.
In this video, you will learn how to work with ticket workflows, including applying workflows and interacting with workflow steps.