Using the Service Catalog

We suggest watching the Technician Training videos in order.

Overview

In this video, you will learn to how to navigate the Service Catalog and submit a ticket. As a technician, this may not be the usual path you take to submit a ticket, but it will be helpful to educate your clients on interacting with the Service Catalog.

Learning Objectives

Test your knowledge by completing the following tasks in your own TeamDynamix environment.

  • Access your organization's Service Catalog
  • Explore the different categories in your Service Catalog and the services within them
  • Submit a ticket using a service page in the Service Catalog

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