We suggest watching the Technician Training videos
in order.
Overview
In this video, you will learn to how to navigate the Service Catalog and submit a ticket. As a technician, this may not be the usual path you take to submit a ticket, but it will be helpful to educate your clients on interacting with the Service Catalog.
Learning Objectives
Test your knowledge by completing the following tasks in your own TeamDynamix environment.
- Access your organization's Service Catalog
- Explore the different categories in your Service Catalog and the services within them
- Submit a ticket using a service page in the Service Catalog