Common Ticket Activities

We suggest watching the Technician Training videos in order.

Overview

In this video, we will review some common activities we may take on a ticket, including reassigning, updating, and editing the ticket.

Learning Objectives

Test your knowledge by completing the following tasks in your own TeamDynamix environment.

  • Assign or reassign a ticket
  • Update a ticket
  • Add a private comment to a ticket
  • Edit a ticket

Legacy Interface

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